Arvolias

What kind of cards can be used to pay?
We accept a wide range of credit and debit cards for payment, including Visa, MasterCard, AMEX, and more. Making payments is convenient and hassle-free on our platform.

I was trying to make a payment, but why was it declined?
We offer safe and convenient shopping with popular payment options like PayPal, Credit Cards, and Debit Cards. If your payment is declined, it could be due to bank restrictions or other factors that take effect, such as cards used in another place, frequently used recently, etc. Try using another card or contact your bank to lift that restriction and order again.

How can I track the status of my order?
After placing your order, log in to My Account to check its status. You'll find updates on processing, shipping, and delivery. For any questions, contact us via email or online chat. We're here to provide excellent service.

Is it safe to pay on your website?
Ensuring the security of our customers' information is of utmost importance to us. We have undergone verification by International Bank Validation System and Paypal, and we strictly adhere to their terms and policies. Rest assured, your shopping experience here is safeguarded and you can shop with confidence knowing that your information is protected.

Can I Place an Order Over The Phone?
To protect your personal and payment information, we can not provide this service at this moment.

How Can I Change My Billing Address?
Please send an email to [email protected] for further assistance.

How Do I Change or Cancel My Order?
Please contact us at [email protected] and we will do our best to assist. Please note that our ability to assist depends on your order's status.

1.To Change Your Order：
We can process changes only if your order has not yet been shipped.

2.To Cancel Your Order:
We can cancel orders that have not yet been shipped. For orders already in transit, we cannot guarantee cancellation but will do our best to assist you.

What is Your Delivery Carrier and Can I Track My Shipment?
For shipments to the United States, we use FedEx, with delivery typically occurring within 3 to 7 days.

You will receive a tracking number via email once your order ships, allowing you to monitor its delivery status online.

Do I Need to Pay Shipping Fees?
We provide free standard shipping to most regions. However, as shipping costs vary, this does not apply to certain areas such as Alaska, Hawaii, and APO/FPO/DPO addresses. The final fee depends on your specific delivery address. The most accurate shipping cost will be calculated and displayed at checkout.

What Are the Estimated Delivery Times and What Should I Do if There Is a Delay?
If the item is in stock, it will be delivered within 3 to 7 days.
If there is a serious delay with your shipment, please contact us email [email protected] for further assistance.

Can You Deliver My Order to PO Box?
Unfortunately, we cannot ship to PO Boxes. Since many of our products, such as home and office furniture, are large and heavy, we require a physical street address for safe and timely delivery.

How Does Shipping Work For Overweight Items and Large Orders?
We carefully plan your shipment based on the weight and size of each piece of furniture. For oversized or heavy home or office furniture, we often ship in separate boxes to ensure safe and efficient delivery. If your order includes multiple large pieces of furniture (such as desks, shelves, or bed frames), we may also split your shipment into multiple shipments.

We use LTL for large order shipments. You need to provide us with your direct phone number upon order placement to facilitate the door-to-door delivery services.

How Can I Change My Shipping Delivery Address?
Please contact us immediately via email at [email protected]. We will try our best to assist, but please note that we cannot guarantee address changes for orders that have already shipped.

Do You Provide Furniture Customization?
We currently do not support customization.

What Should I Do If I Have an Issue With My Product?
We're sorry to hear you're having issues. To help us resolve it quickly, please email [email protected] and provide the following:

Your Order Number.
A clear description of the problem.
Photos of the issue (e.g., color difference, damage).
For damaged items, please also include photos of the original packaging.
With this information, our team can prioritize your case and provide a swift solution.

What Is Your Return Policy?
You may return your order within 30 days of delivery for a refund of the product cost.

The return process varies depending on the reason:

Returns for Customer-Related Reasons (e.g., change of mind, ordered by mistake): The item must be returned in as-new condition in its original packaging. The customer is responsible for the return shipping cost.
Returns for Seller-Related Reasons (e.g., product defect, damage, wrong item shipped): We will provide a prepaid return label and cover all associated shipping costs.

How Can I Request a Refund On Price Differences?
You may request a refund on price differences within 7 days after your order is received. This only applies only to purchases made directly from our website arvolias.com. Purchases made through other platforms are not entitled. Please send us an email to [email protected] for assistance.

When Will I Receive My Refund?
Once your return is processed, the refund will be issued to your original payment method within 1 to 5 business days. Please be aware that the timing of the refund's arrival will depend on your payment provider's policies.

Do I Have to Pay for the Pick-up Services and How Much Does It Cost?
We currently do not offer a pickup service for returns. If you arrange a return through a third-party courier, any associated charges will be your responsibility. The cost varies depending on the carrier and service you select, and we do not have specific pricing information. If you need any assistance with the return process, please feel free to contact us—we're here to help.

What Happens if I No Longer Have the Original Packaging for My Return?
We strongly encourage you to keep your packaging for 30 days in case you decide you want to return it. You can still return your item, however, we charge a reboxing fee to ensure that we are able to package the item appropriately to survive return shipping. This fee varies based on the size of the item and the packaging required.​